Europe Terms of Use

Effective: November 17, 2024

These Terms of Use apply if you reside in the European Economic Area (EEA), Switzerland, or UK. If you live outside of the EEA, Switzerland, or UK, please read the Global Terms of Use, as these apply to you.

Thank you for using Grow My BnB!

These Terms of Use ("Terms") apply to your use of Grow My BnB‘s services for individuals, along with any associated software applications, technology and websites ("Services"), including personal, non-commercial use of our Services by consumers. You form a contract with us when you confirm that you accept these Terms or when you otherwise use the Services.

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who we are

Grow My BnB is an AI-powered software provider designed to assist short-term rental hosts and property managers in optimising their business operations. Our mission is to enable users to streamline their workflows and maximise the potential of their properties.

Grow My BnB operates under the jurisdiction of the United Kingdom. For questions or support, you can reach us at hello@growmybnb.pro

Additional Service-specific Terms

When using certain features, functionalities, or services offered by Grow My BnB, you may be subject to additional terms and policies, which form an integral part of these Terms. These include:

• Usage Policies: These policies govern acceptable uses of the Services.
• Payment Terms: Specific conditions apply for subscriptions, service credits, and other paid features.
• Privacy Policy: Details regarding data collection, processing, and your rights.
• Brand Guidelines: Rules for using our name, logo, and branding elements.
• Sharing & Publication Policy: Sets out how you can share or use Content created through the Services.

Please ensure you review and understand these additional terms before using the Services.

Registration and access

Minimum age

You must be at least 13 years old or the minimum age required in your country to consent to use the Services. If you are under 18, you must have your parent or legal guardian‘s permission to use the Services and ask them to read these Terms with you.

Registration

You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Using our Services

What you can do

Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as the Service-specific terms and policies listed above.

What you cannot do

You may not use our Services for any illegal, harmful, or abusive activity. For example, you are prohibited from:

• Using our Services in a way that infringes, misappropriates or violates anyone‘s rights.
• Modifying, copying, leasing, selling or distributing any of our Services.
• Attempting to or assisting anyone to reverse engineer, decompile or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).
• Automatically or programmatically extracting data or Output (defined below).
• Representing that Output was human-generated when it was not.
• Interfering with or disrupting our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Services.

Use of OpenAI‘s Services

Grow My BnB utilises OpenAI‘s GPT-4 technology to power its AI-driven features and functionalities. By using our Services, you acknowledge and agree that certain aspects of the Services rely on OpenAI‘s technology, and that your Input may be processed by OpenAI in accordance with its terms and policies. While Grow My BnB applies additional safeguards and optimisations to improve the user experience, the underlying AI output is subject to the capabilities and limitations of OpenAI‘s GPT-4 model. For more details about OpenAI‘s terms, please refer to OpenAI‘s Terms of Use(opens in a new window).

Feedback

We appreciate your feedback about our Services, but you agree that we may use it to provide, maintain, develop, and improve our Services, without compensation to you.

Content

Your content

You may provide input to the Services ("Input"), and receive output from the Services based on the Input ("Output"). Input and Output are collectively "Content". You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licences, and permissions needed to provide Input to our Services.

Ownership of content

As between you and Grow My BnB, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. We hereby assign to you all our right, title, and interest, if any, in and to Output.

Similarity of content

Due to the nature of our Services and artificial intelligence generally, Output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users‘ output or any Third Party Output.

Our use of content

We can use your Content worldwide to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies and keep our Services safe.

Accuracy

Artificial intelligence and machine learning are rapidly evolving fields of study. Given the probabilistic nature of machine learning, use of our Services may in some situations result in Output that does not accurately reflect real people, places, or facts.

When you use our Services you understand and agree:

• Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information, or as a substitute for professional advice.
• You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Services.
• You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
• Our Services may provide incomplete, incorrect, or offensive Output that does not represent Grow My BnB‘s views. If Output references any third party products or services, it doesn‘t mean the third party endorses or is affiliated with Grow My BnB.

Our IP rights

We and our affiliates own all rights, title, and interest in and to the Services.

Paid accounts

Paid subscriptions

Some of our Services allow you to purchase paid subscriptions to benefit from enhanced features and functionalities (the "Benefits"). The exact nature of the Benefits differs between Services and will be made clear to you before purchase. You can manage your paid subscription from your account settings.

Fees

All charges, including subscription fees, will be made clear to you before purchase.

Billing

If you sign-up for a paid subscription or purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

Cooling off period

You are entitled to cancel your purchase and request a refund without stating the reason during the 14 days following the date of your purchase (the "Cooling Off Period"). The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for. To cancel and request a refund please contact support using hello@growmybnb.pro.

Cancellation

Following the Cooling Off Period, you can cancel your paid subscription at any time by updating your account settings. You will not be charged after you cancel your paid subscription. You will continue to have access to the Benefits until the end of the subscription period you have paid for, at which point your cancellation will become effective. Unless we specify otherwise, you will not receive a refund or service credit for any days between the day you cancel and the last day of the subscription period you have paid for.

Changes

We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days‘ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.

Termination and suspension

Your rights

You can stop using our Services and end your relationship with Grow My BnB at any time by simply closing your account and stopping your use of the Services.

EEA consumer withdrawal right

If you are an EEA-based consumer, you can close your account and withdraw from these Terms within 14 days of accepting them by emailing us at hello@growmybnb.pro.

Grow My BnB‘s rights

We may take action to suspend or terminate your access to our Services or close your account if we determine, acting reasonably and objectively:

• You breached these Terms or our Usage Policies.
• We must do so to comply with the law.
• Your use of our Services could cause risk or harm to Grow My BnB our users, or anyone else.
• Your account has been inactive for over a year, and you do not have a paid account.

Notice

If we terminate your account, we will make reasonable efforts to notify you in advance so you can export your Content or your data from the Services, unless it is not appropriate for us to do so, we reasonably believe that continued access to your account will cause damage to Grow My BnB or anyone else, or we are legally prohibited from doing so.

Appeals

If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting us at hello@growmybnb.pro.

Our commitments to you

How we provide the Services

We commit to provide the Services to you with reasonable skill and care and to act with professional diligence. We do not promise to offer the Services forever or in their current form for any particular period of time.

Liability

Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is:

• caused by our breach of these Terms or
• reasonably foreseeable at the time of entering into these Terms.

We do not take responsibility for loss or damage caused by events beyond our reasonable control. We do not exclude or limit our liability to you in any way where it would be unlawful for us to do so. You still have the full protections of the laws applicable to you.

Statutory rights

You have certain statutory rights that cannot be limited or excluded by a contract like these Terms or that you are legally entitled to, for example, by virtue of being a consumer. These Terms are in no way intended to affect or restrict those rights.

EEA consumer guarantee

If you are an EEA-based consumer, then EEA consumer laws provide you with a legal guarantee covering the Services. If you have any questions about your legal guarantee, please contact us at hello@growmybnb.pro.

Dispute resolution

Concerns

If we have a dispute, we would first like to understand and try to address your concerns before any formal legal action. To share your concerns you can contact us hello@growmybnb.pro.

Court

If we cannot resolve our dispute, you or we can go to your local courts.

EEA consumer alternative dispute resolution

If you reside in the EEA, you can also raise the dispute with an alternative dispute resolution body via the European Commission‘s Online Dispute Resolution (ODR) Platform, which you can access at https://ec.europa.eu/consumers/odr(opens in a new window).

General terms

Assignment

You may not assign or transfer any rights or obligations under these Terms. We may assign or transfer our rights or obligations under these Terms to any affiliate or subsidiary or any successor in interest of any business associated with our Services. If we do, any rights you have as a consumer will not be affected. If you are not satisfied, you have the right to terminate your relationship with Grow My BnB and stop using our Services at any time.

Changes to these Terms or our Services

We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes to these Terms or the Services due to:

• Changes to the law or regulatory requirements.
• Security or safety reasons.
• Circumstances beyond our reasonable control.
• Changes we make in the usual course of developing our Services.
• To adapt to new technologies.

We will give you at least 30 days advance notice of changes that materially adversely impact you and the date that they will come into force either via email or an in-product notification. Any changes will only apply to our relationship going forward. If you do not agree to the changes, you must stop using our Services.

Delay in enforcing these Terms

If we or you delay enforcing a provision of these Terms, either of us can still enforce it later, and it will not prevent us or you from taking steps against the other at a later date. If any part of these Terms is determined to be invalid or unenforceable, it will not affect the enforceability of any other part of these Terms.

Trade controls

You must comply with all applicable trade laws, including sanctions and export control laws. Our Services may not be used in or for the benefit of, or exported or re-exported to (a) any country or territory or (b) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. Our Services may not be used for any end use prohibited by applicable trade laws, and your Input may not include material or information that requires a government licence for release or export.

Governing law

The law of the jurisdiction where you are a resident will govern these Terms.

Business use of the Services addendum

Commercial and business use

If you use our Services for commercial or business use, the following terms apply. In the event of a conflict between this Business Use of the Services Addendum and the rest of these Terms, this Addendum shall take precedence.

Limitation of liability

NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED BRITISH POUNDS (£100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, these Terms only limit our responsibilities to the maximum extent permissible in your country of residence.

Indemnity

If you are a business or organisation, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel, from and against any costs, losses, liabilities, and expenses (including attorneys‘ fees) from third party claims arising out of or relating to your use of the Services and Content or any violation of these Terms.

Governing law (business use)

UK law will govern these Terms except for its conflicts of laws principles. All claims arising out of or relating to these Terms will be brought exclusively in the courts of the UK.